Refund Policy

1. Contact Information for Refund Requests:

• Customers who need to process a refund can contact Moneos Customer Service by calling 0330 113 3463 or by emailing [email protected]. You can also visit our Contact Us page for additional contact options.

• Alternatively, customers can reach out to Mealzo Customer Care by emailing [email protected] or [email protected], or through Live Chat, available from 9:30 AM to 9:00 PM, 7 days a week.
   

2. Refund Eligibility:

Refund requests will be considered in the following circumstances:

• Incorrect or incomplete order fulfilment
• Unauthorized transactions or charges
• Technical errors that result in payment issues
• Any other genuine reason deemed appropriate for a refund

Please also refer to our Terms & Conditions.
 

3. Refund Procedure:

Within 14 days of the transaction date, please contact Moneos or Mealzo Customer Care to initiate the refund process. When submitting your request, provide us with the following information:

• Order number
• Transaction amount
• Clear explanation of the reason for your refund request

Our customer service team will review your request and, if eligible, initiate the refund process.
 

4. Refund Methods:

• Refunds will be processed using the same method as the original payment.

• Depending on the payment method and financial institutions involved, it may take 5-10 business days for the refund to reflect in your account.
   

5. Refund Denial:

• Moneos reserves the right to deny a refund if the request is not made within the specified timeframe or if the transaction does not meet the eligibility criteria.

• Refunds may be denied if the customer fails to provide necessary information or if the request is deemed fraudulent.
   

6. Customer Responsibility:

• Customers are responsible for providing accurate information and collaborating with the customer service team during the refund process.

• Providing incorrect information may lead to the denial of your refund request.
   

7. Refund Policy Updates:

• Moneos reserves the right to modify or update this refund policy at any time without prior notice. Customers are encouraged to regularly review the policy to stay informed about any changes.

Please review the Moneos Privacy Policy for information on how your personal data is handled.
 

By using Moneos and Mealzo (whether now or in the future), you agree to be bound by this refund policy. If you have any questions or concerns, please contact our customer service team using the contact details provided.